Hi Jorge. In my experience, it is always good to understand the “Why?” behind a feature request, no matter what industry you work in. Often, that “why” is in the head of business stakeholders, but they don’t say it at first.
In some cases, the “why” is related to an improvement of the user’s experience. Sometimes, there are other business reasons.
I encourage you to look at the video “Make Impacts, Not Software” I linked to above. At around minute 45, Gojko starts to talk about an example from the gaming industry, by coincidence.
Thank you for your comment.